A New Jersey home-care agency
Audit delivered · human-reviewed

The master operating map

The audit of the agency’s weekly paperwork, on one page — what we found, what changed, and where each number is proven.

Saved:

$73,000 per year· 19 hr of human labor per week· 6 days per filing
office time on one week’s paperwork — before and after
before24 h 15 m
after5 h 00 m

Measured, not estimated: four weekly cycles timed from the forms platform’s submission log and SharePoint’s own timestamps. The proof is in the appendix.

Read the audit — 01 · the interviews →

It reads in the order it happened, starting with the four people who do the work.

What we found

  • F1
    The same week is typed into three different placesre-keying alone is 7 of the 24 office hours · 02 · Process map →
    7 hours a week
  • F2
    A finished week waits 8 days to become officialmost of it chasing and phone tag, not work · 03 · Value loss →
    8 days · worst 16
  • F3
    The $5,000/month platform can’t produce the official state formthe office rebuilds it by hand, every week · 04 · Proposed state →
    $5,000 a month
  • F4
    Ceiling overruns surface only after the care is deliveredhours over a participant’s authorized ceiling — too late to bill · 03 · Value loss →
    19 hours a quarter

Contents, in reading order

01The interviewsfour people, five sessions 02Process mapthe weekly cycle, traced 03Value losswhere time and money go 04Proposed statetwo ways out, priced 05Boundaries & risksrules with enforcement 06Opportunity mapeverything found, ranked 07Roadmapbuild order and measurement 08The build — Slatefour weeks to cutover 09The runtwelve weeks in production AAppendixthe evidence

The tools the agency keeps — and the one it dropped

The audit mapped every tool the weekly cycle touches. One thing gets replaced — the $5,000-a-month rental. Everything else stays exactly where it is; Slate works around it.

connected
SP
SharePointthe agency’s filing cabinet — by participant & weekapproved PDFs land themselves
exports
X
Pay & billing sheetspayroll and state billingfed by exports · no more re-keying
kept
O
Email + texthow a field workforce is actually reachedmagic links · sign-in codes · reminders
pinned
F
The official formthe state-format weekly documentation — the one output that cannot changegenerated exact · version pinned
hosting
AZ
Azurewhere Slate runs — the agency’s own tenancyisolated workspace · business-associate agreement
dropped
$
The forms platformgeneric mobile forms · $5,000/monthcanceled at cutover
The recommendation: own the workflow, drop the rental. Renting cheaper was priced to the end, and no build is always a valid outcome — here the numbers said build: document 04.

Initial interview to delivered audit: eleven days · audit to live system: four more weeks. The audit is the deliverable — the build was a separate decision.

Prepared by /analog · part of the home-care case study · companion document: the findings, for approval.
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