A New Jersey home-care agency

The audit · document 07 of 07

Roadmap & measurement

The build order with written acceptance criteria, who does what, and the four numbers that prove the claim — or disprove it. The audit is the deliverable; everything below was a separate decision.

Recommended next move

Proceed with the build — option B, the purpose-built workflow. The arithmetic in document 03, the comparison in document 04, and the owner’s recorded requirement — own the workflow, end the dependency — all point the same way. No build is a valid outcome of an audit, and renting cheaper was priced to the end; here, the measured numbers justified building.

The plan, on one line

1weeks 1–2

Entry & review core

workers enter, packets check themselves, the office reviews — beside the old way, nothing official yet

2weeks 3–4

Official form, filing, exports

the parallel run — accepted when a full week needs zero re-keying and the PDF matches field for field

3only if approved

The recorded finds

training paperwork, rollover hours — own audits first; the AI layer only after its compliance gate

The build order

Each phase is accepted by the agency's own people against a written criterion — not by demo.

weeks 1–2

Phase 1 · Entry & review core

Passwordless sign-in, the week entered in 15-minute steps during visits, self-checks at submission, the review queue with in-app returns. Runs beside the old way: workers enter their real weeks, the office reviews them — but the official record still comes from the old process.

2 weeks45 workers, two waves — the senior DSP’s cohort firstpaper accepted throughout
accepted when 40+ workers have signed in themselves and one full week is entered, checked, and reviewed in-app
weeks 3–4

Phase 2 · The official form, filing, exports — and the parallel run

The official PDF engine pinned to the state layout, SharePoint filing by participant and week, pay & billing exports, deadline reminders, the workforce view. Two weeks of parallel run: both systems produce the week, and the outputs are compared line by line.

+2 weeks$25,000 fixed, both phasescutover only at acceptance
accepted when one full week runs with zero re-keying and the generated PDF matches the official form field for field — then cutover, and only then is the $5,000/month platform canceled
separate

Phase 3 · Approved out-of-scope items

Training paperwork, rollover hours, review-prep binders — each starts with its own map entry and its own proposal. The AI assist layer sits behind an additional gate: the agency’s compliance review, in writing. Nothing here is committed by this document.

per item, after its own auditest. ≈ $5k/yr further
starts only on the owner's approval, per item

Who does what

The agencyThe builder
Approves each phase against its written criterion — and owns every approval, every day. Names the official form's current revision and confirms it; one hour a week of the coordinator's time during the build; the office runs the parallel-run comparison. Does not advance a phase until its criterion is met in writing. Builds inside the agency's own tenancy, runs the parallel run, reports the comparison numbers weekly, fixes what the office flags. Does not touch the platform contract until acceptance.

How we prove it — four numbers, checked weekly

Pulled from the system's own logs every week and compared with what the audit measured (document 02). If the numbers don't improve, everyone sees it.

Office hours per weekly cycle24 h 15 m today → 5 h or lessmeasured from the review queue's own timestamps
Packets in by the Sunday deadline74% today → 95% or bettermeasured from the submission log
Packets returned for correction15 a week today → under 5 — every return named, never hiddenevery return logged with its reason
Week ends → everything filed8 days today → 2 business daysmeasured from SharePoint's own timestamps
The stop rule: if the parallel run does not converge inside its two weeks, or the four numbers do not move in the first month after cutover, the roadmap stops there — with the agency keeping the audit, the rules, its data, and its old platform contract, which is why nothing is canceled before acceptance. The numbers decide, not the plan.
Prepared by /analog · part of the home-care case study.
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