The engagement · chapter 09 · in production
The run
Twelve weeks in production, measured as document 07 promised: the same four numbers, weekly, against the audit’s baseline. The stop rule stayed armed.
Before & after
Audit baseline (documents 02–03) vs. weeks 9–12 in production.
| Metric | Before | After | Change |
|---|---|---|---|
| Office hands-on per weekly cycle | 24 h 15 m | 5 h 00 m | −79% |
| Week ends → reviewed, official, filed | 8 days · worst 16 | 2 business days | every week since cutover |
| Packets in by the Sunday deadline | 74% | 97% | +23 pts |
| Returned for correction | 15 a week, by phone tag | 3 a week, in-app | −80% |
| Unbillable overrun hours | ~19 a quarter | 0 — blocked at entry | −100% |
| The forms-platform bill | $5,000 a month | $0 — canceled at cutover | run cost $1,350/mo |
In line with the audit’s ≈ $73,000/year at the agency’s rates. The state-review find (document 06’s P2) mostly dissolved without ever being its own build.
Returns, converging
Share of packets returned for correction, by week. Every recurring return reason became a rule or onboarding fix the following Monday.
Before the build, 21% of packets came back — by phone tag. Reminders were tuned in week 4; steady state from week 8. Not zero now, on purpose: a stretch with no returns at all triggers a sampled re-review (document 05’s over-trust control).
The audit trail — one Monday morning, exactly as recorded
Every action with its actor and time; append-only, exportable, the agency’s property. Three entries as the log renders them:
What the agency owns
The workflow is the agency's
Slate runs as the agency’s own workspace: its official form, its rules in plain language, no per-form or per-user fees. The $1,000/month agreement buys four hours of support and changes — not permission to use its own system.
The files were never anywhere else
Every official PDF lands in the agency’s own SharePoint, exactly where the old ones lived — the cabinet the state reviewer sees is simply always current now.
The data walks with them
Exports any day; access revocable in one place; the workspace isolated to the agency in its own Azure tenancy, under a business-associate agreement.
The stop rule never fired
Armed from cutover per document 07. The numbers held; had they not, the roadmap would have stopped with the agency keeping the audit, the rules, and its data.
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