The audit · document 06 of 07
Prioritized opportunities
Everything the audit surfaced — the approved scope and what was found along the way — ranked by volume × time × error cost. Items outside the approved scope are recorded for later, not treated as fully audited; each becomes its own map entry only if the owner approves it.
Annual value identified
At the firm's own rates. Measured means from the logs; estimated means the firm's figures, pending their own audits.
| # | Process | Automation | Hours given back / yr | Annual value | Timeline |
|---|---|---|---|---|---|
| P1 | The case opening | ~65% of hands-on | ~1,050 h | ≈ $55k | 6 w |
| P2 | Demand-package assembly est. | est. 60–70% | est. ~2,000 h | est. ≈ $90k | own audit first |
| P3 | Medical-records chasing est. | est. ~70% | est. ~90 h | est. ≈ $4k | 4 w |
| P4 | Client status updates est. | est. ~80% draftable | est. ~60 h | est. ≈ $9k | 2 w |
| P5 | After-hours intake est. | capture, not automation | — | revenue — not priced | with build 2 |
Ranks follow the audit's score (volume × time × error cost). Only P1 is audited; P2–P5 are recorded for later, not treated as fully audited.
The detail, per opportunity
What each item is, who owns it today, and its status.
The case opening audited — this engagement
Fully traced in documents 02–04. The build case: measured, template-driven, highest volume, and the client-facing delay lives here.
Demand-package assembly out of scope — recorded
At end of treatment, every record, bill, and lien compiled into the settlement demand. The firm estimates several days of work per file — the largest remaining time sink on the calendar. Same shape as the opening: gathering, compiling, template-driven assembly with attorney judgment only at the end.
Medical-records chasing out of scope — recorded
Request, follow up, log, repeat — for every treating provider on every case. Mechanical follow-up work with clear rules, interleaved with the demand package above; auditing them together would make sense.
Client status updates out of scope — recorded
Written by hand, usually after the client calls to ask. Small in hours, large in perception: the call that prompts the update is the real cost. Drafts from the case file for attorney approval would fit inside the same review screen the opening already uses.
After-hours intake out of scope — recorded
Calls reaching voicemail wait for the next morning — the overnight wait in the worst-case timeline. Smallest item on the list, and deliberately ranked last: fixing it before the opening itself is rebuilt would just deliver leads faster into the same slow process.
How the ranking works: volume (instances per month) × time per instance × error cost (what going wrong costs, from the failure stories). The opening ranks first on all three; the demand package would likely rank first in a follow-up audit once measured. Nothing below rank 1 is committed — this table is the menu, not the plan.
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